@inbook{6608533,
author={Joan M. Teno, MD, MS and Stephen R. Connor, PhD},
editor={McPhee, Stephen J. and Winker, Margaret A. and Rabow, Michael W. and Pantilat, Steven Z. and Markowitz, Amy J.},
title={Referring a Patient and Family to High-Quality Palliative Care at the Close of Life: "We Met a New Personality…With This Level of Compassion and Empathy"},
booktitle={Care at the Close of Life: Evidence and Experience},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2011},
url={jamaevidence.mhmedical.com/content.aspx?aid=6608533}
}